As AI progresses and improves more and more ways to utilise the technology is emerging. One of the more popular ways to use artificial technology is chatbots. A chatbot is something that we have spoken about on this blog before. They are pieces of software created to simulate a one-on-one conversation between the user (human) and the bot. Some chatbots are getting increasingly realistic and are beginning to head towards what can only be described as science-fiction.
Chatbots are powered by artificial intelligence (AI) and natural language processing (NLP). This means they can understand and respond to customer queries in a more natural way than a human agent.Chatbots are becoming increasingly popular because they provide a more efficient and cost-effective way to communicate with customers. They can provide 24-hour customer service, provide product information and recommendations, and provide personalized customer experiences.
ChatGPT was publically released last week by OpenAI, an artifial intelligence research firm that was co-founded by Elon Musk. The new chatbot has been used by over one million people in less than a week. ChatGPT stands for “Chat-Generative Pre-trained Transformer”. This type of AI bot is trained on large amounts of data to understand natural language and provide responses that are appropriate and helpful.
Despite the large amount of users, the company behind the chatbot released a statement claiming that it can producde problematic answers and display biased behaviours. This is not a new trait of AI. Having bias and exhibiting troublsome behaviours has been an issue with AI, espcially chatbots, for some time. If we keep in mind that AI is able to communicate with us using a series of data from across the internet.
However, when asked where it gets information from it dicusses the way it was trained. It claims to have been trained with a variety of articles, books and websites. However, it goes on to say that it does not have access to the internet as a whole. It stated that: "I can only provide information that was available at the time of my training. My responses are generated based on my understanding of the input provided to me and the knowledge I have been trained on."
As a large language model trained by OpenAI, it does not have a physical presence or personal experiences like a human and exists purely as a digital entity. The primary function is to process natural language and provide accurate and useful information on a wide range of topics. Being designed to be able to understand and generate human-like text, it can often feel slighly eerie. However, this seems to be the way that we are moving as a society.
AI chatbots have revolutionized the way humans interact with technology. They provide a new level of convenience, allowing people to quickly access information and services. AI chatbots are now used in a variety of industries, from retail to healthcare, and they are only expected to become more sophisticated as the technology advances.
By automating repetitive tasks and providing personalized customer experiences, AI chatbots can free up resources and time, allowing businesses to focus on more important tasks and freeing up human workload for the better.
Overall, AI chatbots are set to become an integral part of the customer service and professional landscape, and they provide numerous benefits.
What do you think of the advancments in artificial intelligence?
To read about Tej Kohli as an investor and technologist visit Kohli Ventures.
Find out more about Tej Kohli: Tej Kohli the technologist investing in human triumph, Tej Kohli the philanthropist trying to cure the developing world of cataracts and Tej Kohli the London tycoon with a generous streak.